Last updated: 22 December 2025
At Marketeze, we want you to be completely satisfied with your subscription. This Refund Policy explains your rights regarding cancellations and refunds for our Pro subscription service.
All new users receive 5 free analyses to try the service. No credit card is required for free analyses. This allows you to experience the full analysis functionality before deciding to upgrade to Pro.
In accordance with UK Consumer Contracts Regulations 2013, you have the right to cancel your Pro subscription within 14 days of your initial purchase for a full refund, no questions asked.
To request a refund during the cooling off period:
After the 14-day cooling off period, your subscription will continue until the end of your current billing period. We do not provide pro-rata refunds for partial months.
However, you can cancel at any time from your account settings, and you will retain access to Pro features until the end of your paid period.
You can cancel your subscription at any time through two methods:
Upon cancellation:
We may provide refunds outside of the cooling off period at our discretion in exceptional circumstances, including:
All payments are processed securely through Stripe. Refunds will be issued to the same payment method used for the original transaction. Processing times depend on your bank but typically take 5-10 business days.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the service after any changes constitutes acceptance of the new policy.